Returns Policy – Personalised Hoodies
We want you to love your hoodie. Please read our returns policy carefully before placing your order:
Personalised Items
-
As each hoodie is custom‑made, we are unable to accept returns, exchanges, or cancellations once your order has been confirmed.
-
This does not affect your statutory rights. If your hoodie is faulty, damaged, or not as described, you are entitled to a replacement or refund in accordance with the Consumer Rights Act 2015.
Faulty or Incorrect Items
-
If you believe your hoodie is faulty or has been supplied incorrectly, please contact us within 14 days of receipt with details and photographs of the issue.
-
Once verified, we will arrange either a replacement or refund.
How to Contact Us
Important Notes
-
Personalisation includes any custom text, names, numbers, or designs chosen by you.
-
Please double‑check your order details before confirming, as we cannot accept responsibility for errors provided at the time of ordering.
